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NEWSROOM - Common Questions

What is RepairClinic.com®?
What products does RepairClinic.com sell?
What brands does RepairClinic.com carry?
How does RepairClinic.com differentiate itself from the competition?
What makes RepairClinic.com experts in appliance repair?
How does RepairClinic.com help customers fix their own appliances?
Does RepairClinic.com only sell on-line?
Does RepairClinic.com actually fix appliances?
Who is the RepairGuru®?
What is the PartDetective®?
What if I don't know the model number?
How many parts does RepairClinic.com carry?
What is RepairClinic.com's return policy?
What shipping and handling rates and options does RepairClinic.com offer?
Who are RepairClinic.com's customers?
Why will do-it-yourself consumers buy from RepairClinic.com?
How is RepairClinic.com funded?
RepairClinic.com® is the on-line source for home appliance parts. Offering online trouble-shooting, maintenance tips and expert advice, RepairClinic.com makes it easier for do-it-yourself customers to repair their own appliances. Most parts can be delivered the next day from RepairClinic.com's extensive parts inventory for all major appliance brands. An additional 500,000+ parts can be special ordered, typically adding only a few days to the shipping and handling process. Established in March 1999 and launched in January 2000, RepairClinic.com applies the latest in Internet, e-commerce and warehouse technology to the traditional market of appliance repair parts, delivering superior customer service to the DIY consumer. 
RepairClinic.com sells parts and accessories for all major household appliances, including washing machines, dryers, stoves, refrigerators, dishwashers, microwaves, dehumidifiers, humidifiers, garbage disposals, trash compactors, freezers, ice makers, water filters, and vent hoods. 
RepairClinic.com carries parts and accessories for all major brands, including:
Admiral
Airtemp
Amana
Amana Commercial Microwave
Aprilaire
Arctic Air
Arietta
Asko
Autoflow
Bemis
Bosch
Broan
Caloric
Climatrol
Crosley
Dacor
Dynasty
E-Wave
Electrolux
Emerson
Estate
Fedders
Frigidaire
GE
Gaggenau
Garland
General
Gibson
Glenwood
Goldstar
Haier
Hampton Bay
Hardwick
Hitachi
Holmes
Hotpoint
Insinkerator
JC Penney
Jenn Air
Kelvinator
Kenmore
Kitchen Aid
LG
Litton
Lobb
Magic Chef
Maytag
Modern Maid
Montgomery Wards
Norge
Nutone
Panasonic
Quasar
RCA
Roper
Samsung
Samsung (from Maytag)
Sanyo
Scotsman
Sharp
Sinkmaster
Skuttle
Speed Queen
Sub Zero
Sunray
Tappan
Thermador
Toshiba
U-Line
Universal
Waste King
Westinghouse
Whirlaway
Whirlpool
White-Westinghouse
Wolf
RepairClinic.com is user-friendly and actually helps customers find the parts they need with PartDetective®. By answering a series of simple questions, PartDetective searches the database and provides a list of relevant parts, including a photo for verification. RepairClinic.com also offers all of the advantages of ordering on-line.
RepairClinic.com has a staff of experienced appliance repair technicians, who make up the on-line RepairGuru®. Each individual has more than ten years of experience repairing appliances. They have serviced all major appliance brands and have extensive experience solving most repair problems. 
RepairClinic.com offers troubleshooting and diagnostics to help determine what may be causing the appliance problem. PartDetective, the on-line part search engine, then helps customers find the exact part. RepairClinic.com also offers maintenance tips, answers to common appliance questions and a section on how appliances work to better diagnose what may be wrong. Customers can also email the RepairGuru if they can't find what they need on the Web site. 
RepairClinic.com offers the choice of ordering on-line, by phone, or local pick-up at our convenient store in Canton, MI. On-line ordering offers the advantage of seeing a part photo for visual verification, as well as the convenience of being able to order twenty-four hours a day, 7 days a week. Click here for our hours of operation.
RepairClinic.com offers troubleshooting and advice to help customers fix their own appliances. Many appliance repairs are straightforward and do not require a repair technician. RepairClinic.com wants to help educate customers so they can save money - often more than 75% of the repair cost - by doing it themselves. Plus, you save time by not having to be home during the day to meet the technician.
The RepairGuru is an online presence at the RepairClinic.com Web site, offering customers helpful information for every major household appliance, including troubleshooting, maintenance tips, answers to common questions and an explanation of how appliances work. Customers can email the RepairGuru if they can't find what they need on the Web site. 
Often, one of the biggest challenges in fixing an appliance is identifying the broken part. The PartDetective helps customers find the part they need to fix their own appliance. First the PartDetective asks a few simple questions and scans the database. Then it provides a list of relevant parts - including a photo for visual verification. This lets customers choose the part they need with confidence.
Often customers don't know the model number of their appliance. With PartDetective, the model number is not needed - based on the answers of a few simple questions, it provides a list of relevant parts to choose from.
RepairClinic.com has an inventory of thousands of parts in their warehouse - those most commonly needed. RepairClinic.com chose to invest in physical inventory and a large warehouse to ensure that customers get the best possible service and overnight delivery of inventoried parts. RepairClinic.com can special order hundreds of thousands of additional parts, usually only adding a few days to the shipping and handling process. 
RepairClinic.com offers no hassle, customer-friendly returns. Within 30 days of receiving the order, customers may return any item in its original condition for a full refund of the purchase price. If RepairClinic.com makes an error in the shipment, customers will receive a refund for the shipping and handling charges in addition to a credit for the returned part.
RepairClinic.com offers a variety of shipping options to suit every combination of budget and urgency, including the industry's first Saturday pickups and deliveries. See Shipping Information for details.
RepairClinic.com serves the do-it-yourself customer with an appliance repair need. 
RepairClinic.com offers the most convenient and cost-effective solution for do-it-yourself customers to fix their appliances. 
RepairClinic.com is privately funded.



 
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